What Is A Pre-authorization (orthodontics) And Why Does It Take So Long?

Sunday, June 14th, 2009 at 3:43 am

I went to the orthodontist for the first time on President’s Day. They were going to put in spacers, but they said they needed to call my mom’s insurance company and get a pre-authorization before we do anything.
What is it?
My mom called them yesterday, and they said it would be ready at the end of the week.
Why did it take so long to get one?
Thank you so much!